Privacy policy

Privacy policy

We place great importance on protecting your personal data. We treat your personal data confidentially, taking into account the applicable statutory requirements. The following privacy policy is intended to inform you in particular about the type, scope, purpose, duration, and legal basis for the processing of such data either under our own control or in conjunction with others.

Personal data refers to any information concerning the personal or circumstantial situation of an identified or identifiable natural person This includes information such as, for example, your name, address, telephone number and date of birth. We collect, process or use your personal data only for the purposes for which this data was provided to us by you. Your personal data transmitted to us will not be disclosed to third parties without your consent. Exceptions are cases in which we are obliged to disclose the data due to mandatory legal provisions.

1. General Information

1.1 Controller

Hospitality Guys GmbH
Czernyring 40
D-69115 Heidelberg
+49 621 490 76 70
datenschutz (at)

1.2. External data protection officer

Kerberos Compliance-Managementsysteme GmbH
Im Zollhafen 24
50678 Köln

2. Data collection

2.1 Server log files & Hosting

Our website is hosted by Host Europe GmbH, Hansestraße 111, 51149 Köln (hereinafter: Host Europe). Host Europe automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This information is used for the analysis of attacks on our website, for technical error analysis and for providing information to government authorities where this is required by law. When you visit our website, our web server temporarily saves every access in a log file (server log files). The following data will be collected and stored until an automatic deletion date:

  • IP address of the requesting computer
  • date and time of access
  • name and URL of the retrieved file
  • amount of data transmitted
  • indication of whether query was successful
  • data identifying browser and operating system used
  • website from which access is made
  • name of your Internet service provider

The processing of this data is performed to allow use of the website (connection establishment) and serves the system security, the technical administration of the net infrastructure and the optimization of online content.

By default, our web server is configured to automatically delete the log files every 30 days. However, we reserve the right to temporarily extend the storage time of the log files (manually) or individual IP addresses (manually or automatically) if this is necessary for legitimate security reasons.

The recipient of the data is our webhosting provider. A contract for order processing according to Art. 28 GDPR has been concluded with Host Europe. A transmission of data to a third country does not take place. The basis for temporary storage of data and log files is Art. 6 para. 1 (f) GDPR.

2.2 Cookies

In addition to the aforementioned data, cookies or other technologies like pixels (hereinafter referred to as “Cookies”) are used on your computer when visiting and using our website. Cookies are small text files that are stored by your browser on your device to save certain information or image files, such as pixels. The next time you visit our website on the same device, the information saved in the cookies will subsequently be transmitted either to our website (“First Party Cookie”) or to another website to which the cookie belongs (“Third Party Cookie”).

Through the information saved and returned, the respective website recognizes that you have already accessed and visited it with the browser you use on that device. We use this information to be able to design and display the website in an optimum way in line with your preferences. In that respect, only the cookie itself is identified on your device. Beyond this extent, your personal data will only be saved upon your express consent or if it is strictly necessary to be able to use the service offered to and accessed by you accordingly.

This website uses the following types of cookies, the scope and functionality of which are explained below:

  • Strictly necessary cookies (Type A)
  • Functionality and Performance Cookies (Type B)
  • Consent based Cookies (e.g. Marketing) (Type C)

You can find more information on the cookie types set and used in the description of the tools implemented on our websites in this privacy policy.

Strictly necessary cookies (Type A) – Legal basis: Art. 6 (1) b GDPR

Strictly necessary cookies guarantee functions without which you cannot use our web pages as intended. These cookies are used exclusively by us and are therefore first party cookies. This means that all information stored in the cookies will be returned to our website.

Strictly necessary cookies serve, for example, to ensure that you as a registered user always remain logged in when accessing various subpages of our website and thus do not have to re-enter your login data every time you access a new page.

The use of strictly necessary cookies on our website is possible without your consent. For this reason, strictly necessary cookies cannot be activated or deactivated individually. However, you can deactivate cookies in your browser at any time (see below).

Functionality and Performance Cookies (Type B) – Legal basis: Art. 6 (1) f GDPR

Functionality cookies enable our website to store information already provided (such as registered name or language selection) and to offer you improved and more personalized functions based on this information. These cookies collect and store only anonymous information so that they cannot track your movements on other websites.

Performance cookies collect information about how our websites are used in order to improve their attractiveness, content and functionality. These cookies help us, for example, to determine whether and which subpages of our website are visited and in which content users are particularly interested. In particular, we record the number of visits to a page, the number of subpages accessed, the time spent on our website, the order of the pages visited, which search terms led you to us, the country, region and, if applicable, the city from which access is made, and the proportion of mobile devices accessing our websites. We also capture movement, clicks and scrolling with the computer mouse to understand which areas of our website are of particular interest to users. As a result, we can tailor the content of our website more specifically to the needs of our users and optimize our offering. The IP address of your computer transmitted for technical reasons is automatically made anonymous and does not allow us to draw any conclusions about the individual user.

You can adjust at any time the cookie settings here (activate or deactivate).

Consent based Cookies (Type C) – Legal basis: Art. 6 (1) a GDPR

Cookies, which are neither strictly necessary (Type A) nor functionality or performance cookies (Type B) will be used only upon your express consent, e.g. marketing cookies.

We also reserve the right to use information that we have obtained by means of cookies from an anonymous analysis of the usage behaviour of visitors to our website in order to display specific advertising for certain of our products on our own websites. We believe that you as a user benefit from this because we display advertising or content that we think suits your interests based on your surfing behaviour, so that you will see less randomly scattered advertising or certain content that might be of less interest to you.

Marketing cookies come from external advertising companies (third party cookies) and are used to collect information about the websites visited by the user in order to create target group-oriented advertising for the user.

Opt-out for cookies used for online advertising

You can also manage many companies’ cookies used for online advertising via the consumer choice tools created under self-regulation programs in many countries, such as the US-based or the EU-based

You can withdraw your consent to the use of consent based cookies (Type C) individually at any time with effect for the future by adjusting your cookie settings accordingly.

The below list details the cookies used in our website:

cookielawinfo-checkbox-necessaryThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
viewed_cookie_policyThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
cookielawinfo-checkbox-marketingThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Marketing".
_fbpThis cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
frThe cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
_gaThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, camapign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randoly generated number to identify unique visitors.
_gidThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.

2.3 SSL encryption

Our website uses SSL encryption when transmitting the confidential or personal information of our users. This encryption is enabled, for example, during payment processing and for requests you send us via our website. Please make sure that SSL encryption is enabled on your device when engaged in relevant activities.
The use of encryption is easy to recognize: your browser’s address line will switch from “http://” to “https://”. Data encrypted via SSL cannot be read by third parties. Only transmit your confidential information if SSL encryption is activated; if in doubt, please contact us.

2.4 Contact forms

It is possible to contact us via the e-mail addresses provided by us and the contact form. In this case, the user’s personal data which are transmitted along with the e-mail/form will be stored. No data will be disclosed to third parties in this context. The data are used exclusively for responding to the enquiry.
The legal basis for processing the personal data transferred in the course of sending an e-mail is Art. 6 para. 1 (f) GDPR. If you send an e-mail with the intention of entering into a contract, such as acquiring our products or commissioning services, the processing shall also be pursuant to Art. 6 para. 1 (b) GDPR.

All data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data that was sent by e-mail/form, this is the case when the respective conversation with the user has ended. The conversation is terminated when the circumstances indicate that the matter in question has been finally resolved. Should you send us questions by making contact, we will collect the data entered, including the contact details you provide, in order to answer your question and any follow-up questions.

We will only use the data for the aforementioned purposes and store it according to the legal retention period. Further use of the data from the contact form will only be used anonymously for statistical purposes (e.g. number of inquiries, success rate of inquiries, etc.).

2.5 Newsletter

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) GDPR. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the “unsubscribe” link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

This website uses CleverReach to send newsletters. The supplier is CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede. CleverReach is a service which organizes and analyzes the distribution of newsletters. The data you provide (e.g. your email address) to subscribe to our newsletter will be stored on CleverReach servers in Germany. We have entered into an agreement with CleverReach for the outsourcing of our data processing and fully implement the strict requirements of data protection when using CleverReach.

Sending our newsletters with CleverReach enables us to analyze the behavior of newsletter recipients. Among other things, we can find out how many recipients have opened the email containing the newsletter and how often various links contained therein are clicked. With the help of conversion tracking, we can also analyze whether a predefined action place after clicking on the link in the newsletter. For more information on how data is analyzed by CleverReach, please visit

If you do not want your usage of the newsletter to be analyzed by CleverReach, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send.

2.6 Google Analytics

On our website, we use the web tracking service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland (hereinafter: Google Analytics). Google Analytics uses cookies for web tracking purposes, which are stored on your computer and which enable an analysis of the use of our website and your surfing behaviour (so-called tracking).
We perform this analysis based on the tracking service of Google-Analytics in order to continuously optimize and improve the availability of our website. When using our website, data such as your anonymized IP address and your user activities are transmitted to servers of Google Analytics and processed and stored outside the European Union, e.g. in the USA.

This website uses a Google Analytics tracking code with the extension “gat._anonymizeIp()” which only allows an anonymised collection of IP addresses (known as IP masking).

The legal basis for processing personal data is your consent under Art. 6 para. 1 (a) GDPR (as far as you have registered with Google) and Art. 6 para. 1 (f) GDPR (if you have not registered with Google).

Insofar as the processing takes place on the basis of Art. 6 para. 1 (f) GDPR, the legitimate interest of the site operator is to obtain anonymised information about the website visitors and to use it for the optimization and improvement of the website.

On our behalf, Google will use this information to anonymously evaluate your visit to this website, compile reports on website activity and provide us with other services relating to website and Internet use. The IP address transmitted by your browser within Google Analytics is not combined with other data. Google will store the data relevant for the provision of web tracking for as long as it is necessary to fulfill the booked web service.

Data is collected and stored anonymously. If there is any personal reference, the data will be deleted immediately, provided it is not subject to any legal retention obligations. In any case, it will be deleted after expiry of the retention obligation. You can prevent the collection and transfer of personal data to Google (especially your IP address) and the processing of this data by Google by disabling the execution of script codes in your browser, installing a script blocker in your browser (you can find this e.g. under or or enabling the “Do Not Track” setting on your browser. In addition, you can also prevent Google from collecting the data generated by the cookie about your use of the website (including your IP address) and the processing of this data by Google in future by downloading and installing the browser plug-in available at

The security and privacy policies of Google Analytics can be found at

2.7 Facebook Custom Audiences (“Facebook Pixel”)

This website also uses the remarketing function “Custom Audiences” of Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, (hereinafter: Facebook) in order to contact you again within 6 months. The legal basis for its usage is Art. 6 (1) a GDPR. This allows users of the website to see interest-based advertisements (“Facebook ads”) when visiting the social network Facebook or other websites that also use this tool.

Your browser automatically establishes a direct connection to the Facebook server. We have no influence on the extent and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our level of knowledge: By integrating Facebook Custom Audiences, Facebook receives the information that you have called up the corresponding website of our Internet presence, or that you have clicked on an advertisement from us. If you are registered with a Facebook service, Facebook can associate your visit with your account. Even if you are not registered with Facebook or have not logged in, it is possible that the provider may obtain and store your IP address and other identifying information.

The “Facebook Custom Audiences” function can be deactivated in the Cookie Settings and for logged in users at For further information, see Cookie Section.

2.8 YouTube

We use YouTube on our website. This is a video portal operated by YouTube LLC, 901 Cherry Ave, 94066 San Bruno, CA, USA, hereinafter referred to as “YouTube”.

YouTube is a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, hereinafter referred to as “Google”. Through certification according to the EU-US Privacy Shield, Google and its subsidiary YouTube guarantee that they will follow the EU’s data protection regulations when processing data in the United States.

We use YouTube in its advanced privacy mode to show you videos. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website. According to YouTube, the advanced privacy mode means that the data specified below will only be transmitted to the YouTube server if you actually start a video.

Without this mode, a connection to the YouTube server in the USA will be established as soon as you access any of our webpages on which a YouTube video is embedded.

This connection is required in order to be able to display the respective video on our website within your browser. YouTube will record and process at a minimum your IP address, the date and time the video was displayed, as well as the website you visited. In addition, a connection to the DoubleClick advertising network of Google is established.

If you are logged in to YouTube when you access our site, YouTube will assign the connection information to your YouTube account. To prevent this, you must either log out of YouTube before visiting our site or make the appropriate settings in your YouTube account.

For the purpose of functionality and analysis of usage behavior, YouTube permanently stores cookies on your device via your browser. If you do not agree to this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your browser. Further details can be found in the section about cookies above.

Further information about the collection and use of data as well as your rights and protection options in Google’s privacy policy found at

2.8 OpenStreetMap (Leaflet)

We use a map section from OpenStreetMap ( on our website to show you the route to our company and to make it easier for you to plan your journey.

OpenStreetMap is an open source mapping tool. In order for the map to be displayed to you, your IP address is forwarded to OpenStreetMap. You can find out how OpenStreetMap stores your data on the OpenStreetMap data protection page here and here

We base the use of the aforementioned tools on Art. 6 para. 1 (f) GDPR: data processing is carried out to improve the user-friendliness of our website and is therefore in our legitimate interest.

2.9 Third-party content and services

The offer on our website may also include content, services and performances from other providers that supplement our offer. Examples of such offers are maps from Google Maps, YouTube videos, or third-party graphics. The calling up of these services by third parties requires regular disclosure of your IP address. Therefore, these providers can see and also save your user IP address.

We make every effort to only include those third-party providers who use IP addresses solely for the delivery of the content. However, we have no influence on which third-party provider may save the IP address.

This saving of address can be used for statistical purposes, for example. Should we become aware of any saving procedures through third parties, we will inform our users of this immediately. In this context, please also note the special privacy policies of the individual third-party providers and service providers whose services we use on our website.

For more information, please visit:

3. Your rights

You have the right to request confirmation from us as to whether we are processing personal data relating to you. If this is the case, you have a right to information about this personal data and to the information listed in Article 15 GDPR.

You have the right to demand from the data controller the correction of incorrect personal data and, if applicable, the completion of incomplete personal data (Art. 16 GDPR) without delay.

You have the right to request that the responsible party delete personal data concerning you without delay if one of the reasons specified in Article 17 GDPR applies, e.g. if the data is no longer required for the aforementioned purposes (right of erasure).

Furthermore, you have the right to request that the data controller restrict the processing if one of the conditions listed in Art. 18 GDPR is met, e.g., if you have lodged an objection against the processing, for the duration of any inquiry by the data controller.

You have the right, for reasons arising from your specific situation, to object to the processing of personal data concerning you at any time, which is carried out in accordance with Art. 6 para. 1(e) or (f) GDPR. The data controller will no longer process the personal data unless it can demonstrate compelling legitimate grounds for processing that outweigh the interests, rights and freedoms, or the processing is for the purpose of establishing, exercising or defending legal claims (Art. 21 GDPR).

If the personal data that concerns you is being processed for direct marketing purposes, you have the right to object at any time to the processing of the personal data that concerns you for the purpose of such marketing; this also applies to profiling, insofar as it is associated with such direct marketing.
If you object to processing your data for direct marketing purposes, your personal data will no longer be processed for these purposes.

Any data subject has the right of appeal to a supervisory authority, without prejudice to any other administrative or judicial remedy, if the data subject considers that the processing of personal data concerning him or her is in contravention of the GDPR (Article 77 GDPR). The data subject may exercise this right before a supervisory authority in the member state in which he or she resides or works or in which the suspected infringement took place.

The competent supervisory authority in Baden-Württemberg is:
Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg
Postal address:
Postfach 10 29
3270025 Stuttgart
Telephone: +49 (0) 711/615541-0
Fax: +49 (0) 711/615541-15

In this regard and for further questions about data protection, you can contact us anytime at the address provided in the legal notice. Alternatively, our data protection coordinator is at your disposal to protect your rights (datenschutz (at)


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